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Determine why a Windows endpoint does not connect to Trend Vision One using the XDR endpoint checker tool.

Important
Important
The XDR endpoint checker tool supports the following browsers:
  • Google Chrome (the newest and the most recent version)
  • Mozilla Firefox (the newest and the most recent version)
  • Microsoft Edge (Chromium-based) (the newest and the most recent version)
  • Opera
  • Microsoft Internet Explorer 11
If your endpoint does not have a supported web browser, use XDR Endpoint Checker from the command line instead.

Procedure

  1. Download and deploy the XDR Endpoint Checker tool to the affected endpoint.
    1. In the Self-Diagnosis app, click the Tool Download tab.
    2. Under XDR Endpoint Checker, click the download button to download a zip archive containing the XDR Endpoint Checker tool.
      download_xdr_check=71bbd2dc-afc5-4759-8cf4-8510fd612e0e.png
    3. Extract the archive file on the affected Windows endpoint.
  2. Execute XDR Endpoint Checker.
    1. Execute XDR_Endpoint_Checker.exe with administrator rights.
    2. On the XDR Endpoint Checker window, click Start.
  3. If the tool detects issues with the endpoint, follow the steps on-screen.
    xdr_endpoint_checker_main=c7a43e93-e8fb-4563-a421-36a0dbfe9ff1.png
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