Views:

Determine why a Windows endpoint does not connect to TrendAI Vision One™ using the XDR endpoint checker tool.

Important
Important
The XDR endpoint checker tool supports the following browsers:
  • Google Chrome (the newest and the most recent version)
  • Mozilla Firefox (the newest and the most recent version)
  • Microsoft Edge (Chromium-based) (the newest and the most recent version)
  • Opera
  • Microsoft Internet Explorer 11
If your endpoint does not have a supported web browser, use XDR Endpoint Checker from the command line instead.

Procedure

  1. Download and deploy the XDR Endpoint Checker tool to the affected endpoint.
    1. In the TrendAI Vision One™ console, click the help icon (helpKit_icon=703a748e-daea-42a8-b115-358adfa7d762.png).
    2. Click Run Diagnostic Test.
    3. Go to Tool Download.
    4. Under XDR Endpoint Checker, click the download button to download a zip archive containing the XDR Endpoint Checker tool.
      download_xdr_check=71bbd2dc-afc5-4759-8cf4-8510fd612e0e.png
    5. Extract the archive file on the affected Windows endpoint.
  2. Execute XDR Endpoint Checker.
    1. Run XDR_Endpoint_Checker.exe with administrator rights.
    2. In the XDR Endpoint Checker window, click Start.
  3. If the tool detects issues with the endpoint, follow the steps on-screen.
    xdr_endpoint_checker_main=c7a43e93-e8fb-4563-a421-36a0dbfe9ff1.png
Comments (0)