Update your Trend Micro Email Security instance to Cloud Email Gateway Protection to enable the security features of Trend Vision One Email and Collaboration Security.
Before updating Trend Micro Email Security to the new Cloud Email Gateway Protection,
you must
sign up and complete the Trend Vision One registration process.
If you are a current Trend Vision One customer, make sure to
update to the
Foundation Services Release if you have not already done so.
Updating to Cloud Email Gateway Protection has some limitations. If your Trend Micro
Email
Security instance meets one of the following criteria, you might not be able to update.
-
(For Customer Licensing Portal customers)Your Trend Micro Email Security is managed by Trend Micro Remote ManagerTo become eligible for the update, first disconnect Trend Micro Email Security from Trend Micro Remote Manager. For instructions, see https://docs.trendmicro.com/en-us/documentation/article/trend-micro-email-security-online-help-remote-manager-admin.
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Your Trend Micro Email Security license expired and it has been more than 30 days since expiration
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Your Trend Micro Email Security is managed by a Trend Micro partner.
Note
Update to Cloud Email Gateway Protection is being rolled out in batches for Trend Micro partner–managed customers. Timing and eligibility may vary by account and region. To learn more about your update schedule and eligibility, contact your Trend Micro Support.
Once you are ready, connect and update your Trend Micro Email Security instance.