Understand TrendAI Vision One™ access tiers and license expiration policies.
You can provision a TrendAI Vision One™ console for no additional charge if you hold a valid license for a supported product,
a TrendAI Vision One™ app, the XDR add-on, or TrendAI Vision One™ credits.
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ImportantThe TrendAI Vision One™ platform supports the latest versions of the following desktop browsers:
The TrendAI Vision One™ platform is not officially supported on mobile browsers (Android and iOS).
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There are two access tiers available:
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Essential Access: Trend Micro provisions a TrendAI Vision One™ console with Essential Access apps and features to customers with licenses for supported on-premises and SaaS products.
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Advanced Access: Trend Micro provisions a TrendAI Vision One™ console with a complete suite of apps to customers with TrendAI Vision One™ credits or a supported Advanced Access license, such as the TrendAI Vision One™ XDR add-on or Zero Trust Secure Access.
The expiration date of the TrendAI Vision One™ console aligns with the expiration date of the supported license that expires last,
including licenses for TrendAI Vision One™ credits. For paid licenses, you receive a notification that your TrendAI Vision One™ credits are about to expire 30 days before the expiration date. Once the expiration
date arrives, there is a 30-day grace period during which you can access the TrendAI Vision One™ console as normal. After the grace period, there is a 30-day lock period during which
you are not able to access the TrendAI Vision One™ console through browser or API and receive no notifications, but your account is
still recoverable. After the lock period, Trend Micro purges all your account data. Renew your license or credits before the end of the
lock period to retain your data.
For trial licenses, you receive a notification that your TrendAI Vision One™ is about to expire 15 days before the expiration date. Once the expiration date arrives,
there is a 30-day lock period. There is no grace period for trial licenses.
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NoteIf your credits for Advanced Access expire and you still hold a valid license for Essential Access, you can
continue using Essential Access apps and features until the associated license expires.
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For details about your licensed Trend Micro offerings that connect to the TrendAI Vision One™ console, see License Information.
For information on which TrendAI Vision One™ Trials are available to you, see Which trials can I access based on my TrendAI Vision One™ access tier?.