Global Census Service, Good File Reputation Service, and Predictive Machine Learning
Service are security services hosted by the TrendAI™ Smart Protection Network. They are necessary for the full and successful operation
of the Server & Workload Protection Behavior Monitoring, Predictive Machine Learning, and Process Memory Scan.
The following table maps the services to features.
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Service name
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Required for these features
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Global Census Service
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Good File Reputation Service
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Predictive Machine Learning Service
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If you see a "Census, Good File Reputation, and Predictive Machine Learning Service
Disconnected" alert, there are several possible causes:
Cause 1: The agent or relay-enabled agent does not have Internet access
If your agent or relay-enabled agent doesn't have access to the Internet, then it
can't reach these services.
Solutions:
- Check your firewall policies and ensure that the outbound HTTP and HTTPS ports (by default, 80 or 443) are open.
- If you are unable to open those ports, see Configure agents that have no Internet access for other solutions.
Cause 2: A proxy was enabled but not configured properly
The Census, Good File Reputation and Predictive Machine Learning Services can be accessed
using a proxy.
Check if a proxy was enabled and if so, it was configured properly:
- Select the Policies tab.
- In the Policy editor, select Settings on the left.
- On the General tab, find the Network Setting for Census, Good File Reputation Service, and Predictive Machine Learning section.
- If a proxy is specified for When accessing Global Server, use proxy, click Edit and ensure that all the proxy properties are set to correct values.