Global Census Service, Good File Reputation Service, and Predictive Machine Learning
Service are security services hosted by the Trend Micro Smart Protection Network.
They are necessary for the full and successful operation of the Server & Workload Protection Behavior Monitoring, Predictive Machine Learning, and Process Memory Scan.
The following table maps the services to features.
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Service name
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Required for these features
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Global Census Service
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Good File Reputation Service
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Predictive Machine Learning Service
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If you see a "Census, Good File Reputation, and Predictive Machine Learning Service
Disconnected" alert, there are several possible causes:
Cause 1: The agent or relay-enabled agent does not have Internet access
If your agent or relay-enabled agent doesn't have access to the Internet, then it
can't reach these services.
Solutions:
- Check your firewall policies and ensure that the outbound HTTP and HTTPS ports (by default, 80 or 443) are open.
- If you are unable to open those ports, see Configure agents that have no Internet access for other solutions.
Cause 2: A proxy was enabled but not configured properly
The Census, Good File Reputation and Predictive Machine Learning Services can be accessed
using a proxy.
Check if a proxy was enabled and if so, it was configured properly:
- Select the Policies tab.
- In the Policy editor, select Settings on the left.
- On the General tab, find the Network Setting for Census, Good File Reputation Service, and Predictive Machine Learning section.
- If a proxy is specified for When accessing Global Server, use proxy, click Edit and ensure that all the proxy properties are set to correct values.