Views:

Locate the endpoint information required to run a diagnostic test in the Self-Diagnosis app.

Procedure

  • Find the agent GUID of a Windows endpoint.
    1. Open the Registry Editor.
      1. Open the Run dialog (WIN + R).
      2. Type regedit and press ENTER.
    2. Locate the xdr_device_id registry key.
      • In endpoints running 64-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\TrendMicro\TMSecurityService.
      • In endpoints running 32-bit versions of Windows, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\TMSecurityService.
      xdr_device_ID=1e18834e-6e9f-4d1d-9c11-426f37dd3f20.png
    3. Copy the value of the registry key.