Server & Workload Protection verifies the signature on the agent to ensure that the software files have not changed
since the time of signing. An integrity check occurs when:
- You're upgrading the agent.
- You're enabling a new security module so the kernel support is being updated. If the validation fails, plugin installations and agent upgrades are blocked.
Troubleshoot
ID
|
Event
|
Reason
|
Solution
|
5302
|
Agent/Plugin package signature download failed.
|
The signature files used to check the integrity of the agent are not available in
your update source. Your relay might not be upgraded to the required version.
|
If you do not have a relay in your environment:
If you have a relay in your environment:
|
5300
|
Agent/Plugin package signature validation failed.
|
The agent package might have been tampered with or something is
wrong on the package.
|
Create a diagnostic package and logs and send it to
the Trend Micro support team.
|
5301
|
Agent/Plugin package validation failed.
|
||
5303
|
Agent/Plugin package signature mismatch with the one in our policy.
|
Supported relay versions
The following relay versions are supported:
- Deep Security 20
- Deep Security 12.0 update 8 (12.0.0.967)
- Deep Security 11.0 update 23 (11.0.1617)