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Manage, access, and locate all your Trend Micro offerings.

Product Instance provides centralized management for all your Trend Micro solutions. You can connect your existing services to TrendAI Vision One™, register new services, and provision new consoles.
Note
Note
Your user account must have appropriate permissions and management scope to access and manage services. Contact your administrator for more information.
The following table outlines the options available in Product Instance (Service Management → Product Instance).
Option
Description
View business information
Find information about your registered business name and copy your Business ID.
Add existing products
Connect your existing Trend Micro offerings to TrendAI Vision One™ by clicking Add existing product.
Create product instances
Click Create product instance to automatically set up and provision new product instances.
Add new Endpoint Group Managers
Set up and provision new Endpoint Group Manager consoles for granular management of your Standard Endpoint Protection agents.
View the connection status of existing products
View the connection status of all existing products in the Status column and troubleshoot issues:
  • Connected: The connection status is normal.
  • Not connected: You need to reconnect the product instance.
  • Token has expired: The enrollment token used to connect the product expired. Click Regenerate to reconnect the product.
The following statuses exist only for Standard Endpoint Protection instances:
  • Hibernated: The product instance is in hibernation, and the connection is not active. Click Resume to start using the instance again.
    Note
    Note
    Product instances with no managed security agents or that are inactive for an extended period might automatically go into hibernation.
    Resuming an instance might take some time.
  • Failed to resume: The hibernated instance was unable to resume due to a temporary issue. Try again later.
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