Double-click the error message to display more detailed information. The “Message”
in the error event may include:
An incompatible Anti-Malware component from another Trend Micro product
To solve this error:
Procedure
- Uninstall the incompatible Trend Micro product (for example, Office Scan or Endpoint Sensor).
- Reinstall the agent.
An incompatible Anti-Malware component from a third-party product
To solve this error:
Procedure
- Uninstall the third-party product.
- Reinstall the agent.
- Add Deep Security to the third-party software's exception list. Contact Trend Micro support if you need assistance.
What to do next
Other/unknown Error
To solve this error:
Procedure
- Uninstall and reinstall the agent.
- If the error is not resolved, call Trend Micro support for assistance.