Creating a support case

Procedure

1. In the Technical Support section of the Help and Support panel, click Create Support Case.
2. Take screenshots in the console to illustrate the issue.
   1. Click Take Screenshot.
   2. Drag the curse around the area you want to highlight and click the left mouse button.
   3. Edit the screenshot by clicking the Draw icon () or the Text icon () to draw freehand lines or add plain text.
   4. Click Upload.
   You can take and upload up to three screenshots.
3. Specify a subject for your issue and describe the issue in the Description text box.
4. Click Select File to upload the materials related to the issue.
   You can upload up to 10 files. Each file size cannot exceed 100 MB.
5. Click Submit.
   Your support case has been created and submitted.

   Note If you click the back icon () instead of Submit, your support case is saved as a draft. To continue editing, click Open Draft Support Case in the Help and Support panel. If you click Cancel instead of Submit, your draft support case is discarded.