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Procedure

  1. In Kaseya VSA, add the following fields to the ticketing system to show Trend Micro Remote Manager notifications.
    • Worry-Free Business Security
      Field Name
      Purpose
      TM_CreateTime
      Event generation time
      TM_ProductName
      Product name
      TM_AgentGUID
      Remote Manager agent GUID
      TM_CustomerName
      Customer/Company name
      TM_EventName
      Event name
      TM_ServerName
      Worry-Free Business Security server name
      TM_MASClientName (optional)
      Exchange server name (only affects the Exchange Server Shutdown event)
      kaseya-ticketing.png
      Kaseya VSA Ticketing Fields
    • Worry-Free Business Security Services
      Field Name
      Purpose
      TM_CreateTime
      Event generation time
      TM_ProductName
      Product name
      TM_CustomerName
      Customer/Company name
      TM_EventName
      Event name
      kaseya-ticketing-ser.png
      Kaseya VSA Ticketing Fields
  2. Ensure that the email setting is correct, as shown on the following screen:
    kaseya-email-setting.png
    Kaseya VSA Email Settings
    When an event is triggered, Kaseya VSA will receive the ticket:
    s-kaseya-email-kasey.png
    Kaseya VSA Event Ticket