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You can configure Trend Micro Remote Manager to send event notification to the ConnectWise Manage ticket system for specific integrated customer accounts.
You can configure global or customize individual Trend Micro Remote Manager event notifications to use specific ConnectWise Manage service boards through use of Ticket Profiles.
Important
Important
Before you can start monitoring customer notifications in ConnectWise Manage, you must first integrate ConnectWise Manage customers with Trend Micro Remote Manager.
For more information on ConnectWise Manage ticket integration, see: