Managing Worry-Free Services ticket settings in ConnectWise Automate

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Using the Trend Micro Worry-Free Services Plug-in, you can configure which events generate tickets. Enable and configure thresholds for system events that you want the Trend Micro Worry-Free Services Plug-in to send to the ticketing system.

Procedure

Go to the Settings screen.
Click the Tickets tab.

Select the Enable check box and specify the Threshold (if available) for the events you want to generate tickets for.

Ticket Event	Description
Security Agent offline	Generates a ticket whenever a Security Agent does not report to the Worry-Free Business Security Services server for the specified length of time
Scan not completed	Generates a ticket whenever a Security Agent does not complete a scan on the endpoint for the specified length of time
Unsuccessful automatic Security Agent deployment	Generates a ticket whenever an endpoint is unable to install a manageable Security Agent during an automatic deployment
Unsuccessful manual Security Agent deployment	Generates a ticket whenever an endpoint is unable to install a manageable Security Agent during an manual deployment
Unsuccessful scan command	Generates a ticket whenever an endpoint is unable to accept a scan command
Unsuccessful update command	Generates a ticket whenever an endpoint is unable to accept an update command

For more information about the ticket contents and possible reasons why a ticket event occurs, see Worry-Free Business Security Services tickets in ConnectWise Automate.

Click Save.