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Cloud Edge devices require special update permissions for specific firmware versions. You must configure the permission on each device before triggering Cloud Edge to update to the necessary firmware version. To configure firmware update permissions on multiple Cloud Edge devices, download the appropriate customer device list, edit the settings, and re-upload the file.
Note
Note
For Cloud Edge devices with older versions of firmware installed, you may need to install one or more previous firmware packages before updating to a newer version. If you have any questions about firmware dependencies, contact your support representative.

Procedure

  1. Go to Customers → Cloud Edge Settings → Configure Firmware Permissions.
  2. Locate the firmware package you want to allow on selected Cloud Edge devices and click the Download link in the Device List column.
    Note
    Note
    Click the name of the Firmware Package to view the release details.
  3. Edit the contents of the Cloud Edge device list file.
    1. Open the Cloud Edge device list in a CSV editor.
      Important
      Important
      Remote Manager CSV files that contain non-English characters may experience encoding issues when viewed using editing software (like Excel). If any of your company names or other information contain non-English characters, you must import the CSV file using UTF-8 encoding before modifying the contents.
      For more information, see CSV FAQs.
    2. For each device that you want to configure permissions for, change the value of the Package Status column to 1.
    3. Save the file.
  4. Upload the edited Cloud Edge device list file back into Remote Manager.
    Important
    Important
    You only have access to the upload function if you have administrator privileges.
    1. Go to Customers → Cloud Edge Settings → Configure Firmware Permissions.
    2. In the Device List column for the Firmware Package that you downloaded the Cloud Edge device list file from, click Upload.
    3. Click Select File....
    4. Select the edited Cloud Edge device list and click Open.
      Remote Manager validates the content before allowing you to deploy the settings to the appropriate Cloud Edge devices.
    5. Click Deploy.
      The configured Cloud Edge devices receive the firmware permissions during the next server synchronization.
      Important
      Important
      Configuring firmware permissions does not update the firmware. After configuring the firmware permissions, you must manually update the Cloud Edge devices.
      Go to the Customers screen, select the necessary customers, and click Cloud Edge Settings → Update Firmware Now.