Customer Notifications

Procedure

1. Go to Customers → [customer].
2. Click the Notifications tab.
3. In the Recipients section, select from the following settings:
   • Account manager: Select the Licensing Management Account for the representative that manages the customer
   • Additional recipients: Type the email addresses of any other people that you want Remote Manager to notify about the customer's events
4. In the Third-party notifications section, select the remote management and monitoring tools that you have integrated with Remote Manager.
   • ConnectWise Manage

     Important You must first integrate Remote Manager with ConnectWise Manage and also enable individual ConnectWise Manage settings per customer before Remote Manager can send the notifications.

     For more information, see Integrating ConnectWise Manage™ and ConnectWise Manage settings for individual customers.
   • Kaseya VSA
     For more information, see Integrating Kaseya™ VSA™.
   • Autotask
     For more information, see Integrating Autotask™.
5. In the Message Content section, accept the globally-configured content settings or click the Change the global message content settings link to modify the message content for all Remote Manager customers.
6. In the Event section, select from the following settings:
   • Use global notification event settings: Applies the globally-configured event settings to the customer
     Click the link to view the global settings and make any necessary modifications that apply to all Remote Manager customers.
   • Use custom notification event settings: Select to display a list of all event settings for all products available in Remote Manager
     Enable the required notification event types and configure any necessary settings for the products specific to the customer.
     For more information about the event types available, see:
     • Worry-Free Business Security Services notifications
     • Worry-Free Business Security notifications
     • Cloud App Security notifications
     • Cloud Edge notifications
     • Trend Micro Web Security notifications
7. Click Save.