Configuring global notification settings

Procedure

1. Go to Administration.
2. In the System Settings section, click Configure notifications.
   The Administration > Configure notifications screen appears.
3. In the Email Message Settings section, specify the Recipients that receive the notification email messages.
   • Account manager: Select the Licensing Management Account for the primary Remote Manager administrator that should receive email notifications for all customers.
   • Additional recipients: Manually type the email addresses of other people to whom Remote Manager should contact

     Note Separate multiple entries using semicolons (;).

4. In the Email Message Settings section, specify the Message Content that appears in the notification email messages.

   Option	Description	Possible Notifications
   Send separate consolidated email messages for all Action Required events and all Warning events for all customers	Remote Manager consolidates all Action Required events and all Warning events for all customers and sends a single email message for each severity level with a summary of all events each time the Remote Manager server synchronizes with the managed product servers. Note Click Edit subject preface to specify a custom preface that appears as the initial text in the email subject line.	One consolidated email message with all Action Required events for all customers per managed product One consolidated email message with all Warning events for all customers per managed product Separate email messages for all License events, as configured in Event Notification Settings
   Send a single consolidated email message for all Warning events but with individual email messages for each Action Required event for each customer	Remote Manager consolidates all Warning events for all customers and sends a single email message with a summary of all the Warning events each time the Remote Manager server synchronizes with the managed product servers. Remote Manager also sends a new email message each time a managed product reports an Action Required event for any customer. Note Click Edit warning subject preface to specify a custom preface that appears as the initial text in the email subject line for the consolidated Warning event message.	Separate email messages for each Action Required event for each customer One consolidated email message with all Warning events for all customers per managed product Separate email messages for all License events, as configured in Event Notification Settings
   Send individual email messages for each Action Required and Warning event for each customer	Remote Manager sends a new email message each time a managed product reports a Warning or Action Required event for any customer.	Separate email messages for each Action Required event for each customer Separate email messages for each Warning/Information event for each customer Separate email messages for all License events, as configured in Event Notification Settings

   Important You can customize the individual email content for each Worry-Free Business Security Services and Cloud Edge Warning and Action Required events by clicking an event name in the Event Notification Settings after selecting this option.

5. In the Email Message Settings section under Language, select which language Remote Manager uses when sending the email notification.
6. In the Email Message Settings section under Daily Notification Summary, enable Send a daily notification summary option to receive a daily email report that summarizes all License Events, System Events, and Threat Events for all customers each day.

   Tip Click the View sample link to display a preview of the pie chart and table data that Remote Manager sends.

7. In the Event Notification Settings section, configure how Remote Manager sends notifications for specific products and event types.
   • Common settings:
     • Show in Notifications: Select the check box to display a notification event on the Customers with Notifications widget and the Notification Center screen
     • Email: Select the check box to have Remote Manager send an email message (based on the Message Content settings) whenever the event occurs
     • Ticket Profile: Select a ticket profile to instruct Remote Manager to create tickets in the specific ConnectWise Manage service board for integrated customers.

       Note Before you can start receiving customer notifications from Trend Micro Remote Manager in ConnectWise Manage, you must first integrate ConnectWise Manage customers with Trend Micro Remote Manager. For more information, see Integrating ConnectWise Manage and Remote Manager customers. For more information on creating a customized Ticket Profile, see Creating ticket profiles.

     • Alert Threshold: If available, specify the threshold setting for the event

       Note Configure threshold settings for Worry-Free Business Security Services using each customer's Worry-Free Business Security Services web console.

   • Notification product and event types: The notification events vary for each product and event type. Refer to the following list for specific information related to each section:

     Section	Description
     All License Events	Select specific event types that you want to monitor from the list provided. Note Remote Manager sends a separate consolidated email message containing all License Notifications for all customers. For more information about the notification events, see License notifications.
     Worry-Free Business Security Services	Select specific event types that you want to monitor from the list provided. For more information about the notification events, see Worry-Free Business Security Services notifications. Important Enable Do not send notifications from the managed product to Remote Manager recipients to reduce the number of duplicate email messages that the recipients specified in the Recipients section of the Email Message Settings. Remote Manager compares the recipients in the Email Message Settings with the recipients configured on the Worry-Free Business Security Services console for each customer. If an email address appears in both lists, Remote Manager blocks the Worry-Free Business Security Services notifications to the duplicate email addresses. Tip If you selected to receive individual email messages for Warning or Action required events in the Message Content section, you can click an event name to customize the email message content. For more information, see Customizing email notification content.
     Worry-Free Business Security	You can only select whether to receive notifications based on the Threat and System event types. For more information about the notification events, see Worry-Free Business Security notifications.
     Cloud App Security	You can only select whether to receive notifications based on the Threat and System event types. For more information about the notification events, see Cloud App Security notifications.
     Cloud Edge	Select specific event types that you want to monitor from the list provided. For more information about the notification events, see Cloud Edge notifications. Important For Information event types, Remote Manager sends notifications based on the Warning event setting configured in the Message Content section. Tip If you selected to receive individual email messages for Warning or Action required events in the Message Content section, you can click an event name to customize the email message content. For more information, see Customizing email notification content.
     Trend Micro Web Security	You can only select whether to receive notifications based on the System event type. For more information about the notification events, see Trend Micro Web Security notifications.

8. Click Save.

   Note You can revert all global notification settings to the default configuration by clicking Restore Defaults.