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The following table outlines the Kaseya VSA tickets generated by the Worry-Free Security Services Plug-in.
Type
Ticket Subject
Possible Reasons
Scan
[Action Required] Unsuccessful scan command - <machine_name> of <client_name> - Worry-Free Business Security Services
  • The selected endpoint does not have the Security Agent installed
  • The installation of the Security Agent on the selected endpoint is corrupt
  • The selected endpoint is offline or the Security Agent is unloaded
  • The Security Agent is performing an update
  • An internal error occurred
[Action Required] Scan not completed for <N> day(s) - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The selected endpoint did not load the Security Agent during the ticket period
  • The endpoint user interrupted scan operations
  • The endpoint was turned off before scanning could complete
  • The Security Agent on the selected endpoint is not functioning properly
Update Agent
[Action Required] Unsuccessful update command - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The selected endpoint does not have the Security Agent installed
  • The installation of the Security Agent on the selected endpoint is corrupt
  • The selected endpoint is offline or the Security Agent is unloaded
  • The Security Agent is performing a scan
  • An internal error occurred
Manual Agent Deployment
[Action Required] Unsuccessful manual deployment command - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The server has not completed the generation of the Security Agent installation package
  • An error occurred during the download of the Security Agent installation package
  • The Security Agent is currently installing or already installed on the selected endpoint
Automatic Agent Deployment
[Action Required] Unsuccessful automatic deployment command - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The server has not completed the generation of the Security Agent installation package
  • An error occurred during the download of the Security Agent installation package
  • The Security Agent is currently installing or already installed on the selected endpoint
[Action Required] Exceeded seat allocation for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The Security Agent was deployed but remains unmanaged because the client does not have sufficient licenses remaining
Offline
[Action Required] Offline for <N> days - Security Agent for <machine_name> of <client_name> - Worry-Free Business Security Services
  • The selected endpoint cannot connect to the Internet
  • The Security Agent on the selected endpoint is not functioning properly
  • The selected endpoint is no longer managed by Worry-Free Business Security Services