Removing Worry-Free Security Agents

Procedure

1. Open the Kaseya VSA web console, and go to Trend Micro → Worry-Free Services → Endpoints.
   The following screen appears:

   

2. Filter endpoints using the drop-down list:
   • All Security Agents
   • Online
   • Offline
   • Outdated agents
   • Unloaded agents
3. Select the check boxes next to the required endpoints and click Remove Agent.
4. On the Remove Security Agent dialog that appears, specify the uninstallation password configured on the Worry-Free Business Security Services console.

   Tip If you do not have a password configured, leave the field blank. To ensure that all selected Security Agents can accept the specified password, only select endpoints that use the same password (for example, from the same customer).

5. (Optional) Select Add the endpoints to the Security Agent Deployment Exception List to ensure that the automatic deployment feature or another administrator cannot re-install the Security Agent on the endpoints.
6. Click Remove.
   A confirmation appears indicating that the uninstallation of the Security Agent program occurs immediately on the selected endpoints.