Views:

Procedure

  1. Specify a Report name.
  2. Configure the report content.
    Note
    Note
    When modifying a report, you cannot change the Report content audience. For example, you cannot change a Customer report into a Partner report.
  3. Configure the frequency, period, and schedule as required.
    Note
    Note
    There is no specific period for partner reports. Partner reports reflect the current status of their report categories at the time of generation.
    • Frequency
      Period (Customer Reports)
      Schedule
      One time
      You can select a period from the drop-down list, or configure a period beginning up to 45 days prior to the current date. The default period for one time reports is set to the last 24 hours.
      Note
      Note
      You cannot configure an end date for the period of a one time report. The report period always ends at the date and time that you generate the report.
      You cannot schedule one time reports.
      Daily
      Remote Manager generates each daily customer report using data from the preceding day.
      • Start schedule: You can configure report generation to begin immediately, or at a future date.
      • End schedule: You can configure report generation to end on a specific date, after a number of occurrences, or configure no end date.
      Weekly (on Sunday)
      Remote Manager generates each weekly customer report every using data from the preceding week.
      Monthly (on the specified day for customer reports and on the first day of the month for partner reports)
      Note
      Note
      If you specify the 29th, 30th, or 31st day, and that day does not exist in a given month (for example, February), the report generates on the last available day of the month.
      Remote Manager generates each monthly customer report using data from first to last day of the preceding month.
      Note
      Note
      The specified day does not affect the period used to generate the report.
  4. Specify the Time zone used to generate data.
    Note
    Note
    There is no time zone selection for Device/Agent Status reports.
  5. Configure the report title settings by choosing one of the following options:
    • Select Same as report name to use the report name specified in step 3.
    • Create a custom report title.
      Tip
      Tip
      Custom report titles support the use of variables. You can use variables to display the report name, the company name of the target customer (for customer reports), and the month and year of the report (for monthly reports).
    Note
    Note
    The report title displays on the title page of generated reports, and is the default subject for customer report email notifications.
  6. Select whether to allow Trend Micro Remote Manager to add new customers to this report automatically.
    Note
    Note
    This option is only available for monthly customer reports.
  7. Select a Format for the generated report.
    Note
    Note
    Only CSV format is available for Device/Agent Status and Raw License reports.
  8. Select the Language used in the report.
    Note
    Note
    English is the only available language for Device/Agent Status reports.
  9. (Optional) Type a note.
    Notes are visible in the Trend Micro Remote Manager console only, and do not display in the report itself.
  10. Click Save.