Why is the latest 3 hours data not displayed on Live Status?
On the Hosted Email Security server, data collection takes places over a two-hour
period. To be
certain that the Remote Manager server
will have integrated data from the Hosted Email Security server, data collection is
delayed
for 3 hours.
Why are Sync with Server and Go to Customer Console grayed out when right-clicking on Hosted Email Security on the customer tree?
There are three possible reasons for Hosted Email Security is not being active.
-
Hosted Email Security hasn't yet been connected to Remote Manager.
-
The customer terminated the connection. See Connecting a Hosted Email Security Customer to the Remote Manager Web Console.
-
The customer tree may need to be refreshed.
Why do I get the error message "Your Hosted Email Security customer has not connected to Remote Manager or has been disconnected by Hosted Email Security. Contact your administrator" when I try to redirect to the customer's Hosted Email Security console after the customer connected Hosted Email Security to Remote Manager?
After entering the GUID or Authorization Key and clicking Connect, it can
take as long as ten minutes for Hosted Email Security to complete the connection to
the Remote Manager web console. If the
problem persists, contact Trend Micro Support.
Why does an Hosted Email Security customer's Activation Code (AC) and Expiration Date show "N/A" on the Remote Manager web console?
If a Hosted Email Security customer has not connected the Hosted Email Security service
to Remote Manager or has disconnected, Remote Manager cannot retrieve data. The
other reason is that Hosted Email Security cannot find a valid Activation Code and
Expiration Date for this customer. This is a rare occurrence.