Views:
If a node on the domain tree (under the Customers tab) does not expand when clicked, group and Security Agent information on the Worry-Free Business Security server and the Trend Micro Remote Manager server may be out of sync.
To resolve this issue:
  1. Go to the Customers → [customer] screen.
  2. Hover over the node on the Products tab that does not expand.
  3. Click the Settings icon (settingicon-node.jpg).
  4. Click Sync.
    Trend Micro Remote Manager instructs the Worry-Free Business Security server to resend the group information.