Is there a limitation on the number of reports that can be stored?
No, Remote Manager does not limit the
number of stored reports.
Why is there no new report generated in the report history after creating a one-time report profile?
Wait for one or two minutes after creating the report profile. The report will show
up in
the report history. If the report still cannot be generated, open the report profile
and
save it again. If the issue persists, contact Trend Micro support.
Why can't I receive daily/weekly/monthly reports via email when there are reports in report history?
Make sure the customer's email address is valid and is in the list of report profile
recipients. If both are OK, it may be a network issue.
On a generated report, why isn't the data time displayed according to my time zone?
The time zone that the report depends on is the one that the reseller selected when
creating the profile. It is not determined by the customer's computer.
What does the dash mean after creating a one-time report?
For a one-time report, the status column will always show a dash (-). This happens
because
there is no status for the one-time report (cannot disable, enable, suspend, etc.).
Cannot view reports when using SSL (HTTPS) connections.
"Do not save encrypted pages to disk" is a security setting for Internet Explorer
and comes
into play when dealing with SSL (HTTPS) connections. If you check this setting, nothing
will
be saved to the cache, and you will not be able to open or download reports.
In order to fix this in Internet Explorer 11.0, click and disable the Do not save encrypted pages to disk
option.