How long do changes to my Customer Licensing Portal account take to appear on the MyAccount screen?
After making changes to your Customer Licensing Portal account information, the
system can take up to 2 hours to synchronize the changes with the Remote Manager web console.
Why does the Remote Manager console not display an updated status right after updating settings?
It takes a few minutes for the data to synchronize across the services. Some
examples of a delayed change include updating the license or seats, resetting counters,
and so
on.
Why do I receive a sign-in error when trying to open the Worry-Free Business Security Services console?
This happens if Worry-Free Business Security Services is down for maintenance or
if there is an issue with Licensing Management Platform. Wait a few moments before
trying to
access the console again.
After creating a new customer in Licensing Management platform, why does the customer not display in Remote Manager?
It takes a few minutes for the data to synchronize across the services.
How do I add new products to existing Remote Manager customer accounts?
Depending on the type of Trend Micro Account you are using, the method of adding
products to existing Remote Manager customer accounts varies.
-
Licensing Management Platform accounts: You can add new products to existing Remote Manager customer accounts directly from the Remote Manager web console.For more information, see Adding new products using a Licensing Management Platform account.
-
Online Registration portal accounts: You can only add Worry-Free Business Security, Worry-Free Business Security Services, and Hosted Email Security products to existing Remote Manager customers by receiving an Authorization Key for the managed product and registering the product from the managed product console.For more information, see Adding new products using a Customer Licensing Portal account.
How do I access a managed product console from Remote Manager?
On the Remote Manager web
console, go to and click a product name in the tree view.
In the right corner of the table, an Open Console link should appear.
Click the link to open the managed product console.
Does Remote Manager support role-based administration?
No. Remote Manager only
supports the use of a fully-functional administrator account.
What differences exist for Licensing Management Platform accounts and Customer Licensing Portal accounts in Remote Manager?
The following table outlines the functionality differences in Remote Manager when using different account
types.
|
Feature
|
Licensing Management Platform Account
|
Customer Licensing Portal Account
|
|
Customer management - Deleting customers
|
Not supported
|
Supported
|
|
Product management - Deleting products
|
Not supported
|
Supported
|
|
Product description - Editing
|
Not supported
|
Supported
|
|
Supported products
|
|
|
|
Third-party plug-in support
|
|
|
|
Template management
|
Supported for:
|
Not supported
|
|
Template assignment to new customers
|
Supported for:
|
Not supported
|
|
Template assignment to existing customers
|
Supported for:
|
Not supported
|
|
My Account information
|
Not supported
|
Supported
|
|
Product registration to Remote Manager
|
Automatic registration supported through service plan assignment
|
Authorization Key required
|
|
Merging OLR accounts
|
Supported
|
Not applicable
|
|
Licensing Management Platform access
|
Supported
|
Not supported
|
|
Long beta version
|
Supported
|
Not supported
|
|
License renewal and seat allocation
|
Supported
|
Not supported
|