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Open the Kaseya VSA web console, and go to Trend Micro → Worry-Free Services → Endpoints.
The following screen appears:
Filter endpoints using the drop-down list:
All Security Agents
Online
Offline
Outdated
agents
Unloaded
agents
Select the check boxes next to the endpoints you want to unload and click
Unload Agent. In the drop-down list that appears,
select the duration of time for which the selected Security Agents should be
unloaded.
On the Unload Security Agent dialog that appears, specify
the unload password configured on the Worry-Free Business Security Services
console.
Tip
If you do not have a password configured,
leave the field blank.
To ensure that all selected Security
Agents can accept the specified password, only select endpoints that use
the same password (for example, from the same customer).
Click Unload.
A confirmation appears indicating that sending of the unload command to
Security Agents was successful.
