Locking a Device Parent topic

Initiating a lock command to the Endpoint Encryption device prevents Endpoint Encryption user access until after performing a successful Remote Help authentication. Locking a device reboots the endpoint and forces it into a state that requires Remote Help. The lock command is issued when the Endpoint Encryption agent communicates with PolicyServer.

Procedure

  1. Find the device.
    See Finding a Device
  2. Do one of the following:
    • Right-click the device in the table and select Lock.
    • Select the device in the table, click the widget_actions_icon.png icon, and then select Lock.
  3. At the warning message, click Yes to confirm.