Renewing the Maintenance Agreement Parent topic

Trend Micro or an authorized reseller provides technical support, downloads, and program updates for one (1) year to all registered users, after which renewal maintenance must be purchased.
If the Maintenance Agreement expires, basic operations are maintained; however, new users and devices cannot be added to PolicyServer, either through the PolicyServer MMC, agent installations, or Control Manager. To prevent this, renew the Maintenance Agreement as soon as possible.
For customers upgrading, the existing license is accepted until the expiration.

Procedure

  1. To renew the Maintenance Agreement, do one of the following:
    • To purchase renewal maintenance, contact the same vendor from whom the product was purchased. A Maintenance Agreement extending protection for another year will be sent by post to the primary company contact listed in your Registration Profile.
    • To view or modify the company’s Registration Profile, log on at the Trend Micro online registration website: https://olr.trendmicro.com/registration/us/en-us
  2. To view the Registration Profile, specify the Logon ID and password created when the product was first registered with Trend Micro (as a new customer), and then click Login.
  3. To update the environment with the new Activation Code, see Activating the New Product License.