Recovering Managed Products Removed From the Product Directory Parent topic

Procedure

  • Restart the Trend Micro Control Manager service on the managed product server. For more information, see Stopping and Restarting Control Manager Services.
  • Wait for the Agent to re-register itself: By default, the older Control Manager agents verify their connection to the server every eight (8) hours. If the agent detects that its record has been deleted, it will re-register itself automatically.
  • Manually re-register to Control Manager: MCP agents do not re-register automatically and need to be manually re-registered to the Control Manager server.