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NoteMake sure that the endpoint meets the minimum system requirements before deploying
Endpoint Encryption agents. Microsoft .Net Framework 2.0 SP1 or
above is required. For information about system requirements, see the Endpoint Encryption Installation and Migration
Guide.
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Agent
|
Error Code
|
Problem and Resolution
|
|---|---|---|
|
File Encryption
|
1603
|
Unable to install the Endpoint Encryption agent. A required
resource may be unavailable. Restart the endpoint and try the installation again.
If
the problem persists, contact Trend Micro Support.
|
|
Full Disk Encryption
|
-3
|
The user name or password is invalid. Verify the credentials and try to log on to
PolicyServer again.
|
|
-6
|
Unable to install the Endpoint Encryption agent. A required
resource may be unavailable. Restart the endpoint and try the installation again.
If
the problem persists, contact Trend Micro Support.
|
|
|
-13
|
The endpoint does not meet the minimum system requirements. Upgrade the RAM or disk
space and try to install the agent again.
|
|
|
Encryption Management for Microsoft
BitLocker
|
1603
|
Unable to install the Endpoint Encryption agent. A required
resource may be unavailable. Restart the endpoint and try the installation again.
If
the problem persists, contact Trend Micro Support.
|
|
-13
|
Unable to install the Endpoint Encryption agent. Microsoft
BitLocker requires Trusted Platform Module (TPM). The endpoint either does not
support TPM, TPM is not enabled in BIOS, or TPM is locked by another logged on user.
Enable TPM in BIOS or contact the system administrator for assistance.
|
|
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-14
|
Unable to install the Endpoint Encryption agent. The
operating system is not supported. Install one of the following supported operating
systems and then try again:
|
|
|
-15
|
Full Disk Encryption is already installed.
|
|
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-16
|
Unable to install the Endpoint Encryption agent. The
endpoint is already encrypted.
|