Trend Micro Endpoint Encryption 5.0 Help

Collapse AllExpand All
  • "Log on as batch job" policy [1]
  • about
    • account types [1]
    • authentication [1]
    • client-server architecture [1]
    • Control Manager integration [1]
    • Encryption Management for Apple FileVault [1]
    • Encryption Management for Microsoft BitLocker [1]
    • Endpoint Encryption [1]
    • Endpoint Encryption Service [1]
    • File Encryption [1] [2]
    • FIPS [1]
    • Full Disk Encryption
      • Encryption Management for Apple FileVault [1]
      • Encryption Management for Microsoft BitLocker [1]
    • groups [1]
    • Legacy Web Service [1]
    • Maintenance Agreement [1]
    • OfficeScan [1]
    • PolicyServer [1] [2] [3]
    • PolicyServer MMC [1]
    • users [1]
    • widgets [1]
  • Accessibility
    • on-screen keyboard [1]
  • accounts
  • Active Directory [1] [2] [3] [4] [5]
  • agents [1]
  • agent tree [1] [2]
    • about [1]
    • specific tasks [1]
  • alerts [1]
  • appendices [1]
  • authentication [1]
  • authentication methods [1]
  • automatic deployment settings
    • Scheduled Download [1]
  • burning discs [1]
  • centrally managed [1]
  • central management [1] [2]
  • changing passwords [1]
  • changing setting permissions [1]
  • client-server architecture [1]
  • ColorCode [1] [2]
  • Command Line Helper [1] [2] [3]
  • Command Line Helper Installer [1]
  • community [1]
  • components
    • downloading [1]
  • configuring [1]
    • managed products [1]
    • Scheduled Download
      • automatic deployment settings [1]
    • Scheduled Download Exceptions [1]
    • Scheduled Download Settings [1]
    • user accounts [1]
  • configuring proxy settings
    • managed server list [1]
  • Control Manager [1] [2] [3] [4] [5]
  • Control Manager antivirus and content security components
    • Anti-spam rules [1]
    • Engines [1]
    • Pattern files/Cleanup templates [1]
  • copying policy settings [1]
  • creating
  • creating policies
    • centrally managed [1]
    • copying settings [1]
    • setting permissions [1]
  • CSV [1]
  • DAAutoLogin [1] [2] [3]
  • dashboard
  • data protection [1]
  • data recovery [1]
  • data views
    • understand [1]
  • Decrypt Disk [1]
  • decryption
    • Recovery Console [1]
  • deleting
  • deleting policies [1]
  • demilitarized zone [1]
  • deployment
  • deployment plans [1]
  • device [1]
  • devices [1] [2] [3] [4] [5]
  • Directory Management options [1]
  • Directory Manager [1]
  • domain authentication [1] [2]
    • File Encryption [1]
  • Download Center [1]
  • download components
  • downloading and deploying components [1]
  • draft policies [1]
  • editing managed servers [1]
  • editing policies [1] [2] [3]
  • encryption [1] [2]
    • archiving [1]
    • digital certificate [1]
    • features [1]
    • file and folder [1]
    • file encryption [1]
    • File Encryption
      • archive and burn [1]
    • FIPS [1]
    • fixed password key [1]
    • full disk [1]
    • hardware-based [1] [2]
    • keys
    • local key [1]
    • self-extracting [1]
    • software-based [1] [2]
  • Encryption Management for Apple FileVault
  • Encryption Management for Microsoft BitLocker
  • Endpoint Encryption
  • error messages
  • features [1]
  • File Encryption [1]
    • agent service [1]
    • archive [1]
    • archive and burn [1] [2]
    • authentication [1]
    • burn archive with certificate [1]
    • burn archive with fixed password [1]
    • change PolicyServer [1]
    • changing password [1]
    • changing PolicyServer [1]
    • digital certificate [1]
    • encryption [1]
    • file encryption [1]
    • first-time use [1]
    • fixed password key
    • local key [1] [2]
    • PolicyServer sync [1]
    • Remote Help [1] [2]
    • reset password [1] [2]
    • secure delete [1]
    • shared key [1]
    • single sign-on [1]
    • smart cards [1]
    • syncing with PolicyServer [1]
    • sync offline files [1]
    • tray icon
    • unlock device [1] [2]
  • filtered policies [1]
    • reordering [1]
  • FIPS
    • about [1]
    • FIPS 140-2 [1]
    • security levels [1]
  • fixed password [1]
  • folders
  • Full Disk Encryption [1]
    • agent service [1]
    • authentication [1] [2]
      • changing password [1]
    • change [1] [2]
    • change PolicyServer [1]
    • changing enterprises [1]
    • clean up files [1]
    • connectivity [1]
    • Decrypt Disk [1]
    • menu options [1]
    • network configuration [1]
    • Network Setup [1]
    • patching [1]
    • PolicyServer settings [1]
    • port settings [1]
    • Recovery Console [1]
      • manage policies [1]
      • manage users [1]
      • Windows [1]
    • recovery methods [1]
    • Remote Help [1] [2]
    • Self Help [1]
    • synchronize policies [1]
    • TCP/IP access [1]
    • tools [1]
    • uninstall [1]
    • Windows patches [1]
  • Full Disk Encryption Preboot [1]
    • authentication [1]
    • keyboard layout [1]
    • menu options [1]
    • network connectivity [1]
    • on-screen keyboard [1]
    • wireless connection [1]
  • groups [1] [2]
    • creating offline groups [1]
    • install to group [1]
    • modifying [1]
    • offline groups [1]
    • remove device [1] [2]
    • removing [1]
    • subgroups [1]
    • types [1]
  • help desk policies [1]
  • importing users [1]
  • key features [1]
  • LDAP [1]
  • LDAP Proxy [1] [2]
  • log events [1]
  • logs [1] [2] [3]
    • alerts [1]
    • managing events [1]
    • querying [1]
    • setting alerts [1]
  • maintenance [1]
  • Maintenance Agreement
  • managed products
    • configuring [1]
    • issue tasks [1]
    • recovering [1]
    • renaming [1]
    • searching for [1]
    • viewing logs [1]
  • managed server list [1]
    • configuring proxy settings [1]
    • editing servers [1]
  • manually download components [1]
  • MBR
    • replacing [1]
  • MCP [1] [2]
  • modifying
  • Network Setup [1]
  • OfficeScan
    • uninstalling agents [1]
  • online
    • community [1]
  • on-screen keyboard [1]
  • passwords [1] [2] [3]
    • change fixed password [1]
    • change method [1]
    • Remote Help [1]
    • resetting [1] [2] [3]
      • Active Directory [1]
      • Enterprise Administrator [1]
      • Enterprise Authenticator [1]
      • Group Administrator [1]
      • Group Authenticator [1]
      • user [1] [2]
    • resetting active directory [1]
    • resetting Enterprise Administrator/Authenticator [1]
    • resetting fixed password [1]
    • resetting Policy Administrator/Authenticator [1]
    • resetting to fixed password [1]
    • resetting user [1] [2]
    • Self Help [1]
  • pending targets [1]
  • Personal Identification Number (PIN) [1]
  • Plug-in Manager [1]
  • policies [1] [2]
  • policy
    • install devices [1]
  • policy control [1]
  • policy list [1] [2]
  • policy management [1]
    • centrally managed [1]
    • copying policy settings [1]
    • deleting policies [1]
    • draft policies [1]
    • editing managed servers [1]
    • editing policies [1] [2] [3]
    • filtered policies [1]
    • managed server list [1]
    • pending targets [1]
    • policy list [1] [2]
    • policy priority [1] [2]
    • reordering policies [1]
    • setting permissions [1]
    • specified policies [1]
    • targets [1]
    • understanding [1]
    • upgrading policy templates [1]
  • policy mapping
    • Control Manager [1]
    • PolicyServer [1]
  • policy priority [1]
  • PolicyServer
  • PolicyServer MMC [1]
  • policy settings
  • policy targets [1]
  • policy templates [1]
  • policy types
  • product components [1]
  • product definitions [1]
  • Product Directory
    • deploying components [1]
  • product overview [1]
  • proxy settings
    • managed server list [1]
  • query logs [1]
  • recovering
    • managed products [1]
  • recovery
    • clean up files [1]
  • recovery console
  • Recovery Console [1]
    • access [1]
    • changing enterprises [1]
    • changing PolicyServer [1] [2]
    • Decrypt Disk [1]
    • functions [1]
    • log on [1]
    • manage policies [1]
    • manage users [1]
    • Mount Partitions [1]
    • network configuration [1]
    • Network Setup [1]
    • recovery methods [1]
    • Repair CD [1]
    • Restore Boot [1]
    • users
    • view logs [1]
  • recovery methods [1]
  • registering
    • to Control Manager [1]
  • registration
  • Remote Help [1] [2] [3] [4] [5] [6] [7] [8] [9] [10]
  • renaming
    • folders [1]
    • managed products [1]
  • Repair CD [1] [2] [3]
    • data recovery [1]
    • decryption [1]
  • reporting [1] [2]
  • reports [1] [2]
  • report templates [1]
  • Restore Boot [1]
  • schedule bar [1]
  • Scheduled Download
    • configuring
      • automatic deployment settings [1]
  • Scheduled Download Exceptions
    • configuring [1]
  • Scheduled Download Frequency
    • configuring [1]
  • Scheduled Downloads [1]
  • Scheduled Download Schedule
    • configuring [1]
  • Scheduled Download Schedule and Frequency [1]
  • Scheduled Download Settings
    • configuring settings [1]
  • searching
    • managed products [1]
  • security
    • account lock [1] [2]
    • account lockout action [1] [2]
    • account lockout period [1] [2]
    • anti-malware/antivirus protection [1]
    • device lock [1] [2]
    • erase device [1] [2]
    • failed login attempts allowed [1] [2]
    • remote authentication required [1] [2]
    • time delay [1] [2]
  • Self Help [1] [2] [3] [4]
    • answers [1]
    • defining answers [1]
    • password support [1]
  • setting permissions [1]
  • showing permissions [1]
  • smart card [1] [2] [3]
    • authentication [1]
  • smart cards [1] [2] [3]
  • specified policies [1]
  • SSO [1]
  • summary dashboard [1]
    • adding tabs [1]
    • deleting tabs [1]
    • modifying tabs [1]
    • tabs [1]
  • support
    • knowledge base [1]
    • resolve issues faster [1]
    • TrendLabs [1]
  • synchronization
    • File Encryption [1]
  • tabs
    • about [1]
    • deleting [1]
    • modifying [1]
    • summary dashboard [1]
  • targets [1]
  • terminology [1]
  • tokens [1] [2] [3]
  • tools
    • Command Line Helper [1]
    • DAAutoLogin [1]
    • Recovery Console [1]
    • Repair CD [1]
  • top group [1] [2]
  • TrendLabs [1]
  • Trend Micro Control Manager
    • managed product user access [1]
    • registering to [1]
  • trial license [1]
  • understand
    • data views [1]
    • deployment plans [1]
    • log queries [1]
    • logs [1]
  • understanding
    • Endpoint Encryption [1]
  • uninstalling
  • upgrading policy templates [1]
  • URLs
    • registration [1]
  • users [1] [2] [3] [4]
    • Active Directory passwords [1]
    • adding [1] [2]
    • adding existing user to group [1] [2] [3]
    • adding existing user to policy [1]
    • adding new user to group [1] [2] [3]
    • add new enterprise user [1] [2]
    • change default group [1]
    • change default policy [1]
    • finding [1]
    • group membership [1]
    • group vs enterprise changes [1]
    • import from AD [1] [2]
    • importing with CSV [1]
    • install to group [1]
    • install to policy [1]
    • lockout [1] [2]
    • modifying [1]
    • passwords [1] [2]
    • policy membership [1]
    • remove from group [1] [2]
    • remove user from policy [1]
    • restore deleted [1] [2] [3]
  • users and groups [1]
  • viewing
    • managed products logs [1]
  • widgets
    • adding [1]
    • adding tabs [1]
    • configuring [1]
    • customizing [1]
    • deleting [1]
    • description [1]
    • Endpoint Encryption [1]
    • Endpoint Encryption Device Lockout [1]
    • Endpoint Encryption Security Violations Report [1]
    • Endpoint Encryption Status [1]
    • Endpoint Encryption Unsuccessful Device Logon [1]
    • Endpoint Encryption Unsuccessful User Logon [1]
    • options [1]
    • understanding [1]
  • Windows patch management [1]

Using Self Help Password Reset Parent topic

Users who have forgotten their passwords can use Self Help to authenticate without Help Desk assistance. Use the Number of Questions and the Personal Challenge policies to set the number of personal challenge questions and the questions that the user must answer, respectively. Self Help questions are answered during the initial user authentication and when users change their passwords.
For information about using Self Help, see Self Help.
Note
Note
Self Help requires that the Endpoint Encryption agent has network connectivity to PolicyServer.

Procedure

  1. Expand Enterprise Policies or expand the group and then expand Policies.
  2. Go to Common → Authentication → Local Login → Self Help.
    pol_self_help.png

    Self Help Policy

  3. Open Number of Questions to set the required number of questions that users must answer.
    WARNING
    WARNING
    Do not set Number of Questions greater than six. Otherwise, users are unable to authenticate using Self Help.
  4. Right-click Personal Challenge and select Add to set a question that the user must answer. Repeat until all personal challenge questions are defined.
    The user will be prompted to set the personal challenge question answers the next time that the user logs on any Endpoint Encryption device.