Getting a Recovery Key Parent topic

Generating a recovery key allows the user to decrypt a hard disk when the user has forgotten the original password or key. The recovery key is only available to Encryption Management for Apple FileVault and Encryption Management for Microsoft BitLocker agents because they do not use the other recovery methods available in Full Disk Encryption.
Note
Note
The recovery key is used for encrypted devices and is only available as an option when applicable devices are selected.

Procedure

  1. Find the device.
    See Finding a Device
  2. Do one of the following:
    • Right-click the device in the table and select Recovery key.
    • Select the device in the table, click the widget_actions_icon.png icon, and then select Recovery key.
    The recovery key appears.
  3. Copy the recovery key for use on the locked device.
  4. Click OK.