Frequently Asked Questions (FAQs)
Question | Answer | ||
What is Trend Micro Email
Security?
|
Trend Micro Email
Security provides always-up-to-the-minute
email security with no maintenance required by IT staff to stop spam, viruses and
other malware before they reach your network.
Trend Micro Email
Security is a cloud service that can benefit
any size organization. We provide the hardware, software, and messaging expertise
to cleanse your email messages of spam, viruses, worms, Trojans, and phishing
(identity theft) attacks. The cleaned email messages are sent directly to your MTA
for final delivery to your end users. Trend Micro Email
Security
can also use LDAP directories to help prevent backscatter (or outscatter) spam and
Directory Harvest Attacks (DHA).
|
||
What are the advantages of Trend Micro Email
Security?
|
As a cloud service, Trend Micro Email
Security can stop attacks
before they get a chance to reach your network. In addition to stopping spam,
viruses, worm, Trojans, and other malware, Trend Micro Email
Security can protect your network from attacks
that:
|
||
How can I upgrade?
|
Trend Micro Email
Security is a cloud service and so there is no
need to buy additional hardware or software. The service is managed by security
professionals, relieving your IT staff of the burden of installing, maintaining,
and fine-tuning a complex email security system.
|
||
How can I migrate configurations from the trial
Trend Micro Email
Security management console to the production
management console after purchasing Smart Protection Complete with a full
license?
|
Attach the Customer Licensing Portal account
you created with the Trend Micro Email
Security trial license to
your Smart Protection Complete full license first.
After you re-log on to the Trend Micro Email
Security production management console, all
configurations are migrated and your license is updated.
|
||
How much does the service cost?
|
Trend Micro Email
Security is priced on a per user basis under
an annual contract. The cost per user drops as the number of users increases.
There is no set-up fee or additional support costs from Trend Micro. There may be a small fee (unlikely)
associated with changing your MX record. Contact your web-hosting service to
review their pricing policies.
|
||
Is Trend Micro Email
Security confidential? Who reads my
mail?
|
All messages are processed automatically and transparently. Many messages are
rejected before they are even received based on the reputation of the IP that is
attempting to send the message. Messages that are received are processed through a
multi-layered spam and virus filtering system that does not include any human
intervention. Messages are never stored unless your MTA becomes unavailable.
|
||
What do I need in order to access the administrator console?
|
To use this service you only need to have an existing Internet gateway or
workgroup email connection and a web browser for accessing the online reporting
and administrator console.
To access the console through Trend Micro Licensing
Management Platform, you need the service web address and account information.
|
||
How do I get started using Trend Micro Email
Security?
|
To get started using Trend Micro Email
Security, do the
following:
For details, see Getting started with Trend Micro Email
Security.
|
||
How do I redirect my mail exchanger record (MX record)?
|
Before redirecting your MX record to the service, make sure you have added and
configured your domain to your Trend Micro Email
Security.
To redirect your MX record:
After making the modifications to the MX record, Trend Micro Email
Security becomes the point of entry of messages
for your domain. After the DNS record modifications take effect (up to 48 hours),
all inbound email traffic is routed through Trend Micro Email
Security.
|
||
Where can I locate the instruction to redirect the MX record to point to Trend Micro Email
Security?
|
The MX record determines the message routing for all email messages sent to your
domain.
The Trend Micro Email
Security welcome email message from Trend Micro specifically provides details about where
to redirect your MX record.
|
||
How do I accept email messages from the service?
|
To ensure that you are able to receive email messages processed by the
service:
|
||
Can I try Trend Micro Email
Security on a limited number of
email addresses?
|
Yes.
|
||
Does Trend Micro Email
Security store or archive email
messages?
|
Trend Micro Email
Security does not store or archive email
messages by default. All messages are processed and immediately passed through to
the customer's MTA. Messages are not spooled or stored in memory unless your MTA
becomes unavailable. However, if you create a policy to quarantine messages (spam
for example) these email messages will be stored at our data center for up to 30
days.
With Email Continuity enabled by default, Trend Micro Email
Security provides a standby email system that
gives virtually uninterrupted use of email in the event of a mail server outage.
If an outage occurs, Trend Micro Email
Security will keep your
incoming email messages for 10 days. Once your email server is back online within
the 10-day period, these messages will be restored to your email server.
|
||
How do I reset or resend an End User Console password?
|
When your users lost or cannot remember their password, they can go to the logon
screen of the Trend Micro Email
Security End User Console and
click Forgot your password to reset their passwords.
It is not necessary for you to reset end users' passwords.
|
||
What does the service do when my MTA is unavailable?
|
If your MTA becomes unavailable for whatever reason, your message stream is
automatically queued for up to ten (10) days or until such time that your server
comes back online.
You should not lose any of your valuable email messages due to hardware or
software failure, power outages, network failure or simple human error.
|
||
Where does outgoing mail go?
|
By default, your outbound email messages are handled directly by your own MTA and
passed out to other networks as it is currently handled. However, with Trend Micro Email
Security (full version) you can choose to
redirect your outbound email traffic through Trend Micro Email
Security services.
Opting for Outbound Filtering:
When you activate Trend Micro Email
Security, you will be
informed of what MTA to send your outbound messages to if you choose to utilize
outbound filtering.
For complete instructions on
enabling outbound filtering, see Configuring a domain.
|
||
What happens when my license expires?
|
Immediately after your license expires, it will
go through a grace period, wherein the service continues as expected. After the
grace period, however, your service will be suspended and your data will be
permanently deleted. To prevent unnecessary disruptions to your email service,
please renew your license before it expires.
|
||
How does Trend Micro Email
Security implement the Transport
Layer Security (TLS) protocol?
|
Trend Micro Email
Security is configured in Opportunistic
Transport Layer Security (TLS) mode. In this mode, the MTA servers will initially
check if the sending or receiving MTA can perform SMTP transaction in TLS mode. If
so, the entire session and process will be done in TLS mode.
|