Choose the proper way to access the Trend Micro Email Security administrator console based on your licensing agreement with Trend Micro.

Accessing the Trend Micro Email Security administrator console

Account Type
Logon Method
Customer Licensing Portal account
Log on directly to your administrator console at the following web address for your region:
Customer Licensing Portal helps you manage your accounts, customer information, and subscriptions. You can directly access the web consoles of Trend Micro solutions including Trend Micro Email Security.
For details about how to log on to, register and manage Trend Micro Email Security using Customer Licensing Portal, see the Customer Licensing Portal documentation at
Licensing Management Platform account
For Licensing Management Platform resellers, substitute your Tenant ID for <tenant-id> in the following web address for your region:
  • North America, Latin America and Asia Pacific:
  • Europe and Africa:
  • Australia and New Zealand:
  • Japan:
  • Singapore:
  • India:
  • Middle East (UAE):
Local accounts added by the administrator
If you forget your local account password, reset the password by referring to Resetting Local Account Passwords.
SSO accounts
Log on to the administrator console at the URL generated in Step 4 in Configuring Single Sign-On.
From the Trend Micro Email Security administrator console, administrators can create reports, view logs, perform administrative tasks, and configure security policies against different types of threats.
The Trend Micro Email Security administrator console provides the following features:
  • Chart-based dashboard
  • Domain management
  • Inbound and outbound protection settings
  • Quarantined message query and quarantine digest settings
  • Mail tracking, policy event, URL click tracking and syslog settings
  • Daily, weekly, monthly and quarterly reports
  • Centralized administration settings, including:
    • Policy objects
    • Suspicious objects
    • Email continuity settings
    • Administrator management
    • End user management
    • Directory management
    • License information