Getting the Software Token Parent topic

Generating a software token creates a unique string that you can use to unlock Endpoint Encryption devices and to remotely help Endpoint Encryption users reset forgotten passwords.
For information about resetting passwords or unlocking a user account, see Remote Help Assistance.

Procedure

  1. Open Enterprise Devices or expand a group and open Devices.
    All devices in the Enterprise or group appear in the right pane.
  2. Right-click the device and select Soft Token.
    The Software Token screen appears.
  3. Get the16-digit challenge code from the user, and type it into the Challenge field of the Software Token window.
  4. Click Get Response.
    The Response field loads with an 8-character string.
  5. Tell the user the 8-character string from the Response field.
The Endpoint Encryption device is unlocked and the Endpoint Encryption user can log on to the device.