A Maintenance Agreement is a contract between your organization and Trend Micro, regarding your right to receive technical support and product updates in consideration for the payment of applicable fees. When you purchase a Trend Micro product, the License Agreement you receive with the product describes the terms of the Maintenance Agreement for that product.

A license to the Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support (“Maintenance”) for one (1) year from the date of purchase only. After the first year, Maintenance must be renewed on an annual basis at Trend Micro’s then-current Maintenance fees.

If the Maintenance Agreement expires, scanning can still occur, but the product cannot be updated, even manually. Also, you will not be entitled to receive technical support from Trend Micro.

Typically, ninety (90) days before the Maintenance Agreement expires, you will be alerted of the pending discontinuance. You can update your Maintenance Agreement by purchasing renewal maintenance from your reseller, Trend Micro sales, or on the Trend Micro Online Registration URL: