Working with Passwords

When a user forgets the password or misplaces an endpoint, the user can reset the password using methods defined by policies. The following password reset methods are available:

Microsoft Windows Active Directory
Control Manager
PolicyServer MMC
Remote Help
Self Help

All of these options involve setting the policy at the Enterprise or at the group/policy level, if necessary. Use the Support Information policy to provide support-related information to users about password resets.

Note

For information about configuring support information in Control Manager, see Endpoint Encryption Policy Settings.

For information about configuring support information in PolicyServer MMC, see Support Information Setup.

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Working with Passwords

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