Procedure

1. Power on the endpoint.
   1. Immediately press F12 (or the appropriate button to enter the boot options).
   2. Insert the Repair CD and select the CD/DVD drive from the boot options screen.
      The device boots into the Repair CD environment.
   The Full Disk Encryption Repair CD preboot logon appears.

   

   Full Disk Encryption Repair CD Preboot

2. Specify the user name and password.
3. Click Login.
   The Full Disk Encryption Repair CD menu screen appears.

   

   Full Disk Encryption Repair CD

4. Click Recovery Console.
   The Decrypt Disk screen appears.

   

   Recover Console

5. Click Decrypt to begin fully decrypting the Endpoint Encryption device.
6. When decryption completes, click Exit to return to the Repair CD menu.
7. Click Reboot Computer to restart the Endpoint Encryption device.

   Note Remove the Full Disk Encryption Repair CD from the optical drive to start the Endpoint Encryption device normally.

8. Log on to the Full Disk Encryption preboot.
9. Log on to Windows and proceed with the preferred recovery method.