Using the Support Portal

The Trend Micro Support Portal is a 24x7 online resource that contains the most up-to-date information about both common and unusual problems.

Go to http://esupport.trendmicro.com.
Select a product or service from the appropriate drop-down list and specify any other related information.

The Technical Support product page appears.
Use the Search Support box to search for available solutions.
If no solution is found, click Submit a Support Case from the left navigation and add any relevant details, or submit a support case here:

http://esupport.trendmicro.com/srf/SRFMain.aspx

A Trend Micro support engineer investigates the case and responds in 24 hours or less.

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