Troubleshooting Email Reputation After Enabling the Management Console Parent topic

Email Reputation may not work due to the following reasons:
  • Email Reputation has not been activated.
  • The computer on which the scanning service is installed cannot access the Internet. MTA cannot get a response for the DNS query for Activation Code validation. Confirm that the computer where the scanner service is installed has access to the Internet.

Procedure

  1. Activate Email Reputation and confirm IMSS can access the Internet.