Exporting Debugging Files Parent topic

If you need to analyze the debug files for troubleshooting purposes, you can export debug logs for up to the past two days for the parent device or any device that is registered to the parent device.
Note
Note
The debug logs are contained in a password protected zip file. The default password for the file is trend.

Procedure

  1. Go to Administration → Import/Export.
  2. Click the Export Debugging Files tab.
  3. Next to Scanner, select a device.
  4. Select the number of days to export.
  5. Click Export.
    The process might take 10 minutes to 1 hour or more depending on the total log file size.
    Note
    Note
    If you want to change the debug log path in the imss.ini file, make sure you also add the new log path to the ExInterface_IMSS.ini file in /opt/sharon/imss/cdt/ExInterface. Therefore, IMSS can collect debug logs from the new path.