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If an end user loses their password, the system administrator can reset that password.

  1. Go to Administration > End-User Management > Passwords.
  2. Type the managed email address of the end user.
  3. Type and confirm the new password to be associated with the account.
    Important:

    Passwords must contain 8 to 32 alphanumeric characters. Trend Micro recommends using a long password. Strong passwords contain a mix of letters, numbers, and special characters.

Parent topic: Configuring Administration Settings