Troubleshooting Issues | Trend Micro Service Central

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If you encounter unexpected errors while trying to save your settings on the IP Reputation Settings screen, you may be able to resolve the issue on your own. Consult the following table for guidance on resolving the problem before contacting technical support.

Table 1. IP Reputation Settings: Issues and Solutions
Issue	Possible Cause	Possible Solution
The Save button is disabled.	You do not have a valid Activation Code.	Obtain a valid Activation Code from your vendor.
	You have applied for an Activation Code, but it has not yet been added to the Hosted Email Security system.	Try again later.
	A temporary network issue is preventing Hosted Email Security from validating the Activation Code.	Try again later.
I cannot save my IP Reputation settings.	There is a temporary network issue.	Try again later.
	There is a temporary network issue.	Log off, log on, and try again.
	There is more than one browser window open to the Hosted Email Security administrator console, and the session in one of the other windows has expired.	Close the other windows and try again.
		Log off, log on, and try again.