SecureCloud 3.5 Key Management Server Web Console Help

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    • logging on with an MFA backup code [1]
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    • troubleshooting MFA log on issues [1]

Using MFA Backup Codes to Log On Parent topic

Users that do not have access Google Authenticator or a registered MFA device can use one of the six available MFA backup codes to log on to the SecureCloud Web Console.

Procedure

  1. Click the Don’t have your phone? hyperlink on the MFA log on screen.
    mfa_backupcdoes_forgetphone.jpg
    The Forgot Phone? screen appears.
  2. Type an MFA backup code in the Verification Code field, and click Verify.
    mfa_backupcode_type.jpg
    Note
    Note
    If the following error appears on the screen, try using a different MFA backup code to log on:
    mfa_backupcode_incorrect.jpg
    SecureCloud automatically deactivates MFA backup codes after use. SecureCloud may have deactivated the MFA backup code typed into the Verification Code field.
The SecureCloud Web Console appears.