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Online Help Center
Security for Endpoints
Endpoint Encryption
Endpoint Encryption 6.0 Administration Guide
Appendices
Table of Contents
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Introduction
About Trend Micro Endpoint Encryption
Features and Benefits
What's New
About PolicyServer
Management Consoles
Endpoint Encryption Agents
Authentication Methods
Getting Started
System Requirements
PolicyServer System Requirements
PolicyServer MMC System Requirements
Full Disk Encryption System Requirements
Recommended Disk Combinations
File Encryption System Requirements
Encryption Management for Microsoft BitLocker System Requirements
Encryption Management for Apple FileVault System Requirements
Setting Up Control Manager
Control Manager Architecture
Adding PolicyServer as a Managed Product to Control Manager
Configuring Directory Management for PolicyServer
Configuring Proxy Settings
Active Directory Synchronization
Active Directory Overview
Configuring Active Directory
Importing Active Directory Users
Managing Password Setting Objects from Active Directory
Dashboard
Tabs
Widgets
Endpoint Encryption Users
Endpoint Encryption Devices
Full Disk Encryption Status
Endpoint Encryption Unsuccessful Device Logon
Endpoint Encryption Unsuccessful User Logon
Endpoint Encryption Device Lockout
Endpoint Encryption Security Violations Report
Policies
Authentication Overview
Policies in Control Manager
Policy Options
Policy Types
Creating a Policy
Specifying Policy Targets
Configuring Endpoint Encryption Users Rules
Configuring Full Disk Encryption Rules
Configuring File Encryption Rules
Configuring Common Policy Rules
Migrating Groups to Control Manager
Full Disk Encryption
Full Disk Encryption Tools
Full Disk Encryption Context Menu
Full Disk Encryption Preboot
Menu Options
Network Connectivity
Connecting to a Wireless Network
Network Information
On-Screen Keyboard
Changing the Keyboard Layout
Changing Authentication Methods
Changing Passwords
Remote Help
Smart Card
Self Help
Full Disk Encryption Policy Synchronization
Patch Management with Full Disk Encryption
File Encryption
Registering File Encryption
File Encryption Actions
Encrypting a File or Folder
Using File Encryption Secure Delete
File Encryption Context Menu
Changing Password in File Encryption
Using Remote Help to Unlock a File Encryption Device
File Encryption Authentication
Domain Authentication Requirements
Forced Password Reset
Endpoint Encryption Device Policy Rules
Policy Synchronization
Encryption Management for Third-Party Products
About Encryption Management Agents
Encryption Management Agent Policy Limitations
Encryption Management for Microsoft BitLocker
Viewing Encryption Status
Understanding Encryption Status
Understanding Agent Information
Synchronizing Policies with PolicyServer
Policy Synchronization
Synchronizing Policies from the About Screen
Synchronizing Policies From the System Tray
Encryption Management for Apple FileVault
Viewing Encryption Status
Understanding Encryption Status
Understanding Agent Information
Synchronizing Policies with PolicyServer
Policy Synchronization
Synchronizing Policies from the About Screen
Synchronizing Policies From the Menu Bar
Creating a Mobile Account for Active Directory on Mac OS
Troubleshooting Password and Encryption Issues
Recovery
Preboot Errors after Installation
Full Disk Encryption Recovery Methods
Recovery Console
Recovery Console Options
Accessing the Recovery Console from Full Disk Encryption Preboot
Accessing Recovery Console from Windows
Manage Disks Options
Encrypt Disks
Decrypt Disks
Using Decrypt Disk in Preboot
Mount Partitions
Restore Boot
Manage Full Disk Encryption Users
Editing Users
Adding Users
Deleting Users
Manage Policies
View Logs
Network
Managing Network Configuration
Migrating Full Disk Encryption to a New Enterprise
Changing the Full Disk Encryption PolicyServer
Configuring Wi-Fi Settings
Network Troubleshooting
Recovery Tool
Preparing the Recovery Tool
Scanning and Repairing a Disk
Using Extensive Repair
Recovery Tool Options
Advanced Functions
Using the File Explorer
Remote Help Assistance
Resolved and Known Issues
Resolved Issues
Resolved Issues in Endpoint Encryption 6.0
Known Issues
PolicyServer MMC Issues
Control Manager Integration Issues
Endpoint Encryption Deployment Tool Plug-in Issues
Full Disk Encryption Issues
File Encryption Issues
Encryption Management for Microsoft BitLocker Issues
Encryption Management for Apple FileVault Issues
Technical Support
Troubleshooting Resources
Using the Support Portal
Threat Encyclopedia
Contacting Trend Micro
Speeding Up the Support Call
Sending Suspicious Content to Trend Micro
Email Reputation Services
File Reputation Services
Web Reputation Services
Other Resources
Download Center
Documentation Feedback
Appendices
Maintenance Tools
Using the Diagnostics Monitor
Using the Log Server Tool
Using the PolicyServer Change Settings Tool
PolicyServer Message IDs
Administrator Alerts
Audit Log Alerts
Certificate Alerts
Device Alerts
Error Alerts
Full Disk Encryption Activity Alerts
Installation Alerts
Login / Logout Alerts
Mobile Device Alerts
OCSP Alerts
OTA Alerts
Password Alerts
PIN Change Alerts
Smart Card Alerts
Endpoint Encryption Services
Policy Mapping Between Management Consoles
Glossary
Appendices
Maintenance Tools
PolicyServer Message IDs
Endpoint Encryption Services
Policy Mapping Between Management Consoles
Glossary
Table of Contents
Introduction
About Trend Micro Endpoint Encryption
Features and Benefits
What's New
About PolicyServer
Management Consoles
Endpoint Encryption Agents
Authentication Methods
Getting Started
System Requirements
PolicyServer System Requirements
PolicyServer MMC System Requirements
Full Disk Encryption System Requirements
Recommended Disk Combinations
File Encryption System Requirements
Encryption Management for Microsoft BitLocker System Requirements
Encryption Management for Apple FileVault System Requirements
Setting Up Control Manager
Control Manager Architecture
Adding PolicyServer as a Managed Product to Control Manager
Configuring Directory Management for PolicyServer
Configuring Proxy Settings
Active Directory Synchronization
Active Directory Overview
Configuring Active Directory
Importing Active Directory Users
Managing Password Setting Objects from Active Directory
Dashboard
Tabs
Widgets
Endpoint Encryption Users
Endpoint Encryption Devices
Full Disk Encryption Status
Endpoint Encryption Unsuccessful Device Logon
Endpoint Encryption Unsuccessful User Logon
Endpoint Encryption Device Lockout
Endpoint Encryption Security Violations Report
Policies
Authentication Overview
Policies in Control Manager
Policy Options
Policy Types
Creating a Policy
Specifying Policy Targets
Configuring Endpoint Encryption Users Rules
Configuring Full Disk Encryption Rules
Configuring File Encryption Rules
Configuring Common Policy Rules
Migrating Groups to Control Manager
Full Disk Encryption
Full Disk Encryption Tools
Full Disk Encryption Context Menu
Full Disk Encryption Preboot
Menu Options
Network Connectivity
Connecting to a Wireless Network
Network Information
On-Screen Keyboard
Changing the Keyboard Layout
Changing Authentication Methods
Changing Passwords
Remote Help
Smart Card
Self Help
Full Disk Encryption Policy Synchronization
Patch Management with Full Disk Encryption
File Encryption
Registering File Encryption
File Encryption Actions
Encrypting a File or Folder
Using File Encryption Secure Delete
File Encryption Context Menu
Changing Password in File Encryption
Using Remote Help to Unlock a File Encryption Device
File Encryption Authentication
Domain Authentication Requirements
Forced Password Reset
Endpoint Encryption Device Policy Rules
Policy Synchronization
Encryption Management for Third-Party Products
About Encryption Management Agents
Encryption Management Agent Policy Limitations
Encryption Management for Microsoft BitLocker
Viewing Encryption Status
Understanding Encryption Status
Understanding Agent Information
Synchronizing Policies with PolicyServer
Policy Synchronization
Synchronizing Policies from the About Screen
Synchronizing Policies From the System Tray
Encryption Management for Apple FileVault
Viewing Encryption Status
Understanding Encryption Status
Understanding Agent Information
Synchronizing Policies with PolicyServer
Policy Synchronization
Synchronizing Policies from the About Screen
Synchronizing Policies From the Menu Bar
Creating a Mobile Account for Active Directory on Mac OS
Troubleshooting Password and Encryption Issues
Recovery
Preboot Errors after Installation
Full Disk Encryption Recovery Methods
Recovery Console
Recovery Console Options
Accessing the Recovery Console from Full Disk Encryption Preboot
Accessing Recovery Console from Windows
Manage Disks Options
Encrypt Disks
Decrypt Disks
Using Decrypt Disk in Preboot
Mount Partitions
Restore Boot
Manage Full Disk Encryption Users
Editing Users
Adding Users
Deleting Users
Manage Policies
View Logs
Network
Managing Network Configuration
Migrating Full Disk Encryption to a New Enterprise
Changing the Full Disk Encryption PolicyServer
Configuring Wi-Fi Settings
Network Troubleshooting
Recovery Tool
Preparing the Recovery Tool
Scanning and Repairing a Disk
Using Extensive Repair
Recovery Tool Options
Advanced Functions
Using the File Explorer
Remote Help Assistance
Resolved and Known Issues
Resolved Issues
Resolved Issues in Endpoint Encryption 6.0
Known Issues
PolicyServer MMC Issues
Control Manager Integration Issues
Endpoint Encryption Deployment Tool Plug-in Issues
Full Disk Encryption Issues
File Encryption Issues
Encryption Management for Microsoft BitLocker Issues
Encryption Management for Apple FileVault Issues
Technical Support
Troubleshooting Resources
Using the Support Portal
Threat Encyclopedia
Contacting Trend Micro
Speeding Up the Support Call
Sending Suspicious Content to Trend Micro
Email Reputation Services
File Reputation Services
Web Reputation Services
Other Resources
Download Center
Documentation Feedback
Appendices
Maintenance Tools
Using the Diagnostics Monitor
Using the Log Server Tool
Using the PolicyServer Change Settings Tool
PolicyServer Message IDs
Administrator Alerts
Audit Log Alerts
Certificate Alerts
Device Alerts
Error Alerts
Full Disk Encryption Activity Alerts
Installation Alerts
Login / Logout Alerts
Mobile Device Alerts
OCSP Alerts
OTA Alerts
Password Alerts
PIN Change Alerts
Smart Card Alerts
Endpoint Encryption Services
Policy Mapping Between Management Consoles
Glossary
