Icon
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Status
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Explanation and Action
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---|---|---|
Protection Enabled: You are protected and your software is up to date
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The software is up-to-date and running properly. No action is
required.
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Restart Computer: Restart the computer to finish fixing security threats
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The Security Agent has discovered threats that it cannot fix immediately.
Restart the endpoint to finish fixing these threats.
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Protection at Risk: Contact your administrator
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Real-time Scan is disabled or protection is at risk for another
reason.
Enable Real-time Scan and if this does not solve the problem,
contact Support.
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Update Now: You have not received an update in (number) days.
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The virus pattern is older than 3 days.
Update the Security Agent immediately.
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Endpoint Isolated: Suspicious connections detected on your endpoint.
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The Security Agent
detected connections that may indicate a targeted attack and the endpoint no longer
has network
access.
Contact your Apex One or Apex Central administrator to restore
network connectivity.
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Smart Scan Not Available: Check your Internet connection
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The Security Agent has not had access to the Scan Server for over 15 minutes.
Ensure you are connected to your network in order to scan with the
latest patterns.
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Restart Computer: Restart your computer to finish installing an
update
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Restart your endpoint to finish an update.
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Updating Program: Your security software is updating
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An update is in progress. Do not disconnect from the network until
finished.
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