Install the Security Agent remotely to one or several endpoints connected to the network.
To install with Remote Install, the following are required:
Item to Check |
Requirement |
---|---|
Target endpoint |
|
File and Printer Sharing |
On the endpoint, temporarily enable File and Printer Sharing. Note:
If the company security policy is to disable Windows Firewall, skip to the Remote Registry section.
|
User Account Control |
Disable User Account Control. Note:
Modify the following registry key to turn off User Account Control: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System] “EnableLUA”=dword:00000000. If required, return to the original settings after installing Security Agents. |
Remote Registry |
Temporarily start the Remote Registry service.
|
IPv6 |
A dual-stack Security Server can install the Security Agent to any endpoints. A pure IPv6 Security Server can only install the Security Agent to pure IPv6 or dual-stack endpoints. |
If installation with remote install is unsuccessful, perform these tasks:
Verify that client-server communication exists by using ping and telnet.
Check if TCP/IP on the client is enabled and properly configured.
If you are using a proxy server for client-server communication, check of the proxy settings are configured correctly.
In the web browser, delete Trend Micro add-ons and the browsing history.