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This section discusses some issues you may encounter when migrating from third-party antivirus software.
The Security Agent installer uses the uninstallation program of the third-party software to automatically remove the existing software. If automatic uninstallation is unsuccessful, the following errors might occur:
Error
Possible Causes
Possible Solutions
Uninstallation Unsuccessful.
  • The third-party software's version number or product key is inconsistent.
  • The third-party software's uninstallation program is not working.
  • Certain files for the third-party software are either missing or corrupted.
  • The registry key for the third-party software cannot be cleaned.
  • The third-party software has no uninstallation program.
  • Manually remove the third-party software.
  • Stop the service for the third-party software.
  • Unload the service or process for the third-party software.
If the issue persists, contact your support representative.