Procedure

1. If you feel that a message is unsafe, delete the message.

   WARNING The quarantine folder contains email messages that have a high-risk of being infected. Be cautious when handling email messages from the quarantine folder so that you do not accidentally infect the client.

2. If you feel that a message is safe, select the message and click the resend icon ().

   Note If you resend a quarantined message that was originally sent using Microsoft Outlook, the recipient may receive multiple copies of the same message. This may occur because the Virus Scan engine strips each message that it scans into several sections.

3. If you are unable to resend the message, it is possible that the system administrator’s account on the Microsoft Exchange server does not exist.
   1. Using the Windows Registry Editor, open the following registry entry on the server:
      HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion
   2. Edit the entry as follows:

      WARNING Incorrectly editing the registry may severely damage your system. Before making changes to the registry, you should back up any valued data on your computer.

      • ResendMailbox {Administrator Mailbox}
        Example: admin@example.com
      • ResendMailboxDomain {Administrator’s Domain}
        Example: example.com
      • ResendMailSender {Administrator’s Email Account}
        Example: admin
   3. Close the Registry Editor.