Where should I install PortalProtect to protect my SharePoint environments?

For SharePoint stand-alone deployment mode: PortalProtect is installed on the stand-alone server itself because the stand-alone server runs the Web application server (service).
For SharePoint farm deployment mode: PortalProtect is installed to servers that are running the Web application servers (services), in other words, the Web front-end servers.

What is the difference between install to farm and install to stand-alone?

This depends on your SharePoint deployment mode. If SharePoint will be deployed with farm mode, you need to select install to farm to install PortalProtect. If SharePoint will be deployed with stand-alone mode (basic deployment), you need to select install to stand-alone to install PortalProtect.
When install to stand-alone server is selected, PortalProtect will be installed to the stand-alone SharePoint server without requiring the user to input a SharePoint DB access account because the SharePoint DB is located on the stand-alone server.

How to install PortalProtect in Cluster environment?

PortalProtect does not fully support the cluster environment. When installing to a cluster server, you can only install to one server IP in the cluster at a time.

I can’t logon the PortalProtect Management Console after installation. Why?

Check as following:
  1. Open Control Panel → Administrative Tools → Internet Information Services (IIS) Manager.
  2. Make sure the PortalProtect application pool, virtual site, and virtual directories exist.
  3. Make sure the IIS site is running.
  4. Make sure the IIS site properties are properly configured, and can be accessed by your browser.
  5. Make sure the PortalProtect master service is running.
  6. Make sure the logon account is a local administrator or is a member of the Management Group; this is the PortalProtect Management Group selected during installation.

How do I handle a password change or expiration of a DB access account?

  1. If SharePoint used Windows authentication to connect to the database and PortalProtect used Windows authentication to connect to the database...
    To change SharePoint database password or PortalProtect database password:
    1. Choose Administrative Tools → Service.
    2. Locate Trend Micro PortalProtect for Microsoft SharePoint Master Service.
    3. Change the password for the service logon account and restart the service.
  2. If SharePoint used Windows authentication to connect to the database and PortalProtect used SQL authentication to connect to the database...
    To change SharePoint DB password:
    1. Choose Administrative Tools → Service.
    2. Locate Trend Micro PortalProtect for Microsoft SharePoint Master Service.
    3. Change the password for the service logon account and restart the service.
    To change PortalProtect DB password:
    1. Open the Registry and locate:
      “HKLM\...\PortalProtect\CurrentVersion\PPConfDatabasePassword”
    2. Change the password and restart PortalProtect Master Service.
      Note
      Note
      You can type the password in the PPConfDatabasePassword field. The password will be encrypted when the PortalProtect Master Service restarts.
  3. If SharePoint used SQL authentication to connect to the database and PortalProtect used Windows authentication to connect to the database...
    To change SharePoint DB password:
    1. Open the Registry and locate:
      HKLM\...\PortalProtect\CurrentVersion\SharePointDBAccessPassword
    2. Change the password and restart the PortalProtect Master Service.
      Note
      Note
      You can type the password in the SharePointDBAccessPassword field. The password will be encrypted when the PortalProtect Master Service restarts.
    To change PortalProtect DB password:
    1. Choose Administrative Tools → Service.
    2. Locate Trend Micro PortalProtect for Microsoft SharePoint Master Service.
    3. Change the password for the service logon account and restart the service.
  4. If SharePoint used SQL authentication to connect to the database and PortalProtect used SQL authentication to connect to the database...
    To change SharePoint DB password:
    1. Open the Registry and locate:
      HKLM\SOFTWARE\TrendMicro\PortalProtect\CurrentVersion\SharePointDBAccessPassword
    2. Change the password and restart the PortalProtect Master Service.
      Note
      Note
      You can type the password in the SharePointDBAccessPassword field. The password will be encrypted when the PortalProtect Master Service restarts.
    To change PortalProtect DB password:
    1. Open the Registry and locate:
      HKLM\SOFTWARE\TrendMicro\PortalProtect\CurrentVersion\PPConfDatabasePassword
    2. Change the password and restart PortalProtect Master Service.

Why I cannot open PortalProtect Management Console from Windows Server 2016 Start menu?

In some cases, Windows Server 2016 does not provide a default Web browse application in Start menu. To add a Web browser, such as Internet Explorer, navigate to Settings → Default apps, and add a link to your desired Web browser.

Which third-party software will be installed during PortalProtect installation?

PortalProtect will install the following third-party software during installation:
  • Microsoft Visual C++ 2015 Redistributable (x64)
  • Microsoft Visual C++ 2010 x64 Redistributable
  • Microsoft SQL Server 2012 Native Client
Note
Note
A system reboot might be required by Microsoft for the installation of "Microsoft Visual C++ 2010 x64 Redistributable" and "Microsoft SQL Server 2012 Native Client".