Update from Worry-Free

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Update your Worry-Free agents to TrendAI Vision One™ Endpoint Security.

Note

The information in this topic and the attached topic are for TrendAI Vision One™ customers who manage their own Worry-Free agent deployments and want to update to TrendAI Vision One™ Endpoint Security. If you are a service provider who wants to update Worry-Free agents for your customers, please use the TrendAI Vision One™ for Servie Providers online help.

TrendAI Vision One™ supports automating the process of updating your managed Worry-Free agents to TrendAI Vision One™ Endpoint Security. If you have connected Worry-Free, you will see a banner message in your TrendAI Vision One™ prompting you to update. Before you update, review the following:

Supported Agents: The update process supports endpoints with Worry-Free Services Security Agent and the TrendAI Vision One™ agent installed.

Migration for Windows requires the Worry-Free Services Security Agent version 6.7.4082 or later.

Migration for macOS requires the Worry-Free Services Security Agent version 3.7.2050 or later.

To update unsupported endpoints or agent types, uninstall the current protection agent and install the TrendAI Vision One™ Endpoint Security agent. For more information about agent deployment, see Deploy agents.
Permanent Update: Once the update begins, the process cannot be paused or reversed. The Worry-Free agent will be automatically removed and replaced with the new TrendAI Vision One™ agent.
Compliance Considerations: Review the TrendAI Vision One™ data privacy, security, and compliance information to understand how the update may affect your environment. If you have specific regulatory requirements (such as PCI Security Standards), please review the documentation carefully before continuing.
Policy Settings: You can choose to migrate the Windows and Mac policies of the Device (Default) group from Worry-Free. Verify that the agents you plan to update can connect to TrendAI Vision One™ with the default policy settings. If you prefer not to migrate settings, review the default policy assignment and settings in TrendAI Vision One™ Endpoint Security Policies. Updated agents not assigned a policy adopt the default assignment.

All updated agents are automatically enrolled in Endpoint Security Policies and do no use the legacy Protection Manager policies.

For information on how Worry-Free agent features map to Endpoint Security Policies, see Protection feature mapping for updating Worry-Free to TrendAI Vision One™ Endpoint Security.
Post-Update Tasks: After the update, verify that all endpoints successfully upgraded, review any flagged issues that need attention, and ensure each endpoint is assigned to an endpoint security policy.
Time: The agent update process might take up to 30 minutes to complete depending on the number of agents, connection availability, and other factors within your customer's environment. Allow an additional 20 to 40 minutes to provision Standard Endpoint Protection and migrate Worry-Free group and policy settings.
Offline agents: Offline agents start the update process once they reconnect with TrendAI Vision One™.
FAQs: For a full list of support requirements and limitations, see Update Worry-Free agents FAQs.

To get started with updating your agents, see the following topics:

To update all of your managed agents, see Update all Worry-Free agents to TrendAI Vision One™ Endpoint Security.
To update some of your managed agents, see Update selected Worry-Free agents to TrendAI Vision One™ Endpoint Security.
To review how Worry-Free features map to Standard Endpoint Protection, see Protection feature mapping for updating Worry-Free to TrendAI Vision One™ Endpoint Security.
To review how Worry-Free policies map for Windows deployments, see Policy mapping for updating Worry-Free Windows agents.
To review how Worry-Free policies map for macOS deployments, see Policy mapping for Updating Worry-Free macOS agents.
For frequently asked questions about updating, see Update Worry-Free agents FAQs.