Resolve available actions for Worry-Free

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Troubleshoot and resolve the endpoint status that appears in Available Actions for Worry-Free agents.

The Available Actions in Endpoint Inventory displays messages and suggested actions to take on your visible endpoints. Some of the actions concern the status of Worry-Free agents when connected to TrendAI Vision One™ for Service Providers and when updating to the TrendAI Vision One™ Endpoint Security agent.

Available action status	Description	Resolution
	Unable to manage protection features on TrendAI Vision One™ The connected endpoint has the Worry-Free agent installed. TrendAI Vision One™ is not able to manage security features and settings for this agent type. TrendAI™ suggests updating the agent to the TrendAI Vision One™ Endpoint Security agent.	Click Update Worry-Free agent to automatically update the agent. To update multiple agents at once, see Update Worry-Free agents to TrendAI Vision One™ Endpoint Security Standard Endpoint Protection.
	Unable to manage protection features on TrendAI Vision One™ The connected endpoint has the Worry-Free agent installed. TrendAI Vision One™ is not able to manage security features and settings for this agent type. TrendAI™ suggests updating the agent to the TrendAI Vision One™ Endpoint Security agent.	The automatic update feature does not support this endpoint. Uninstall the Worry-Free agent and install the TrendAI Vision One™ Endpoint Security agent manually. For more information, see: Remove Worry-Free agent Deploy agents with Standard Endpoint Protection features
	Failed to uninstall Worry-Free agent The automatic update feature failed to uninstall the Worry-Free agent.	Manually uninstall the Worry-Free agent and install the TrendAI Vision One™ Endpoint Security agent. For more information, see Remove Worry-Free agent Deploy agents with Standard Endpoint Protection features If you are unable to resolve the issue, create a support case to contact support providers. Please only create one ticket, support providers will assist with all affected endpoints.
	Failed to uninstall Worry-Free agent The automatic update feature failed to uninstall the Worry-Free agent due to an internal error.	Create a support case to contact support providers. Please only create one ticket, support providers will assist with all affected endpoints.