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The Sync Agent displays the status of the Activation Code on the Overview tab.

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Message

  • Sync Agent is registered with valid Activation Code and connected to a Control Manager server

  • Sync Agent is registered but is unable to connect to a Control Manager server

  • The Sync Agent Activation Code is about to expire

  • The Sync Agent Activation Code has expired

  • Sync Agent is not registered to a Control Manager server

Resolve common issues by performing one of the following:

  • To register the Sync Agent, click Settings on the Sync Agent console and set up a connection to a Control Manager server.

    For more information, see Sync Agent Settings.

  • To update the Activation Code, go to the Administration > License Management > Managed Products screen on the Control Manager server.

Note:

  • The Sync Agent is unable to download the latest updates if the Sync Agent is not registered, has an expired Activation Code, or is unable to establish a connection to the Control Manager server. To minimize issues, Trend Micro recommends getting a new Activation code before the current one expires.

  • On the Scanning Tool console, the Activation Code status is available on the Status and Update tab.

Parent topic: Preparing the Sync Agent